# Shipping Policy - JyotishGrid

Source: https://jyotishgrid.com/shipping-policy

# Shipping Policy

Last updated: 10/21/2026

## 1. Overview

JyotishGrid is a digital software platform that provides astrology services, reports, and tools through online delivery. This Shipping Policy explains how we deliver our digital products and services to our customers.

Since JyotishGrid primarily offers digital services and software access, there are no physical products to ship. All services, reports, and platform access are delivered electronically.

## 2. Digital Service Delivery

### 2.1 Software Platform Access

Upon successful subscription or purchase:

- Account access is granted immediately after payment confirmation
- You will receive an email with login credentials and setup instructions
- Access to all subscribed features is available instantly through your web browser
- No physical installation or shipping is required

### 2.2 Digital Reports and Documents

When you purchase or generate reports (birth charts, numerology reports, name analysis, etc.):

- Reports are generated instantly and available for download from your account
- You will receive an email notification with a link to access your reports
- Reports are available in PDF format and can be downloaded multiple times
- All reports are stored securely in your account for future access

## 3. Delivery Timeframes

### 3.1 Instant Delivery

The following services are delivered instantly:

- Platform subscription access
- Birth chart generation
- Numerology calculations
- Name analysis reports
- Matchmaking compatibility reports
- Client management system access

### 3.2 Custom Services

For custom services or consulting:

- Delivery timeframes will be communicated at the time of purchase
- Typical delivery: 3-7 business days for custom reports
- You will receive email updates on the progress of your order
- Rush orders may be available for an additional fee

## 4. Access Methods

You can access your JyotishGrid services through:

- Web Browser: Access the platform directly through our website using any modern web browser
- Email Links: Click on links provided in confirmation and notification emails
- Account Dashboard: Log in to your account to access all services and reports
- Mobile Devices: Access the platform through mobile browsers (responsive design)

## 5. System Requirements

To access and use JyotishGrid services, you need:

- A stable internet connection
- A modern web browser (Chrome, Firefox, Safari, Edge, or Opera)
- JavaScript enabled in your browser
- For PDF downloads: A PDF reader application

No additional software installation is required. All services are cloud-based and accessible through your web browser.

## 6. Delivery Confirmation

You will receive email confirmations for:

- Successful subscription activation
- Payment confirmation
- Report generation completion
- Account setup instructions
- Service updates and notifications

Please ensure that your email address is correct and that emails from JyotishGrid are not filtered to your spam folder.

## 7. Delivery Issues

### 7.1 Access Problems

If you experience issues accessing your account or services:

- Check your email (including spam folder) for access credentials
- Verify that your payment was processed successfully
- Clear your browser cache and cookies
- Try accessing from a different browser or device
- Contact our support team for assistance

### 7.2 Missing Reports or Services

If you have not received a report or service that you purchased:

- Check your account dashboard for all generated reports
- Verify your email address for delivery notifications
- Contact support with your order number or transaction ID
- We will investigate and provide access or regenerate the service as needed

## 8. International Access

JyotishGrid services are available globally:

- No geographical restrictions on digital service delivery
- All services are accessible from anywhere with internet connectivity
- No additional shipping fees or customs charges
- Services are available 24/7 from any timezone

## 9. Data Storage and Backup

Your data and reports are securely stored:

- All reports and data are stored in secure cloud servers
- Regular backups ensure data safety and availability
- You can download and save reports locally for your records
- Data retention policies apply as outlined in our Terms of Service

## 10. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

## 11. Contact Us

If you have any questions about service delivery or need assistance accessing your account, please contact us:

Email: support@jyotishgrid.com

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Address: JyotishGrid, Customer Support Department

Phone: Available through in-app support