Cancellation & Refunds Policy

1. Overview

At JyotishGrid, we strive to provide exceptional astrology software services to our customers. This Cancellation & Refunds Policy outlines the terms and conditions under which you may cancel your subscription or request a refund for our services.

By subscribing to or purchasing any JyotishGrid service, you agree to the terms outlined in this policy. Please read this policy carefully before making a purchase or subscription.

2. Subscription Cancellation

2.1 Monthly Subscriptions

You may cancel your monthly subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to all features until the end of the paid period.

• Cancellation requests must be submitted through your account settings or by contacting our support team
• No refunds will be provided for the remaining days of the current billing period
• You will retain access to all features until the subscription period expires

2.2 Annual Subscriptions

Annual subscriptions can be cancelled at any time. If you cancel within the first 30 days of your annual subscription, you may be eligible for a prorated refund (see Refund Policy below).

• Cancellation after 30 days will take effect at the end of the current billing year
• No refunds are available for annual subscriptions cancelled after 30 days
• You will continue to have access until the subscription period ends

3. Refund Policy

3.1 Eligibility for Refunds

Refunds may be available under the following circumstances:

• Service Issues: If you experience technical issues that prevent you from using the service and we are unable to resolve them within 7 days
• Billing Errors: If you were charged incorrectly due to a billing error on our part
• Duplicate Charges: If you were charged multiple times for the same subscription

3.2 Non-Refundable Items

The following are not eligible for refunds:

• One-time purchases of reports or services that have been delivered
• Custom development services or consulting services that have been completed
• Third-party integrations or add-ons purchased separately
• Refunds requested due to change of mind after using the service

3.3 Refund Processing

If you are eligible for a refund:

• Refund requests must be submitted within 30 days of the original purchase
• Refunds will be processed to the original payment method within 7-14 business days
• Processing times may vary depending on your payment provider
• You will receive an email confirmation once the refund has been processed

4. How to Cancel Your Subscription

You can cancel your subscription through the following methods:

• Account Settings: Log in to your JyotishGrid account, navigate to Settings → Subscription, and click "Cancel Subscription"
• Email: Send a cancellation request to support@jyotishgrid.com with your account email and subscription details
• Support Team: Contact our support team through the in-app chat or help center

Once your cancellation is confirmed, you will receive an email confirmation. Your subscription will remain active until the end of the current billing period.

5. Data Retention After Cancellation

After cancelling your subscription:

• Your account data, including client information, birth charts, and reports, will be retained for 90 days after cancellation
• You can reactivate your subscription within 90 days to restore full access to your data
• After 90 days, your data may be permanently deleted in accordance with our data retention policy
• You can request a data export before cancellation or within the 90-day retention period

6. Special Circumstances

6.1 Force Majeure

JyotishGrid is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, or internet outages.

6.2 Service Discontinuation

If JyotishGrid discontinues a service you have subscribed to, we will provide at least 30 days' notice and offer a prorated refund or alternative service option.

7. Changes to This Policy

We reserve the right to modify this Cancellation & Refunds Policy at any time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about cancellations or refunds, or if you need assistance with your subscription, please contact us: